Desk Knowledge Base

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Desk knowledge base.

Writing effective help desk knowledge base articles. Welcome to the autodesk knowledge network. Zoho desk is the industry s first context aware help desk software that helps businesses focus on the customer. But many it departments establish and rely on their own user friendly help desk knowledge base system to address employee queries and resolve technical issues in a timely manner.

It must answer common questions efficiently to save customers time and confusion. Can t access your account. Knowledge base best practice tips. And there is an option to have your knowledge base wiki faq limited to customers or open to the public.

10 great knowledge base examples. Most of all a knowledge base should build upon itself to coalesce into an educational archive that s accessible and practical. Using it is powerful. A rich repository of more than a million contributions from autodesk its community and its partners.

That s why a knowledge base is a crucial part of any company s customer experience strategy. After you set up confluence as a knowledge base for service desk your customers can browse that content for free. From top to bottom a knowledge base should be educational motivational and organized. The most common knowledge base is the internet a place millions of users turn to each day for insights on a vast variety of topics.

A knowledge base kbase is an organized repository of relevant data structured with it best practices and knowledge gained from practical experiences. You may wish to set role restrictions to agents only. Preserve old versions of articles versioning can be achieved in zendesk by making a copy of an article before you update it and moving that copy into a special archive kb. You only need to pay for people who are adding editing content.

Support teams know the most about customer issues and the best way to solve them. Learn the six steps to build an effective help desk knowledge base for your business. Please see the autodesk creative commons faq for more information.